Frequently Asked Questions

So what’s with the Mediocritee name?

Besides the stupid pun, the idea is that the actual shirts are just the medium for the art - the design and the artist should get the focus. But really, it’s mostly about the stupid pun.

How are the shirts printed?

Screen printing! We love the bright and solid colors you get with old school screen printing. Hand mixing exactly the right colors, developing actual physical screens, and a giant robotic machine that could likely kill us all. What’s not to love?

What’s with the two designs?

Each week one artist features two of their designs on Mediocritee. Often they’ll be related art, design variants, or connected ideas. Sometimes they might just be different shirt colors. We’re trying all sorts of things.

How many can I buy?

Right now we’re limiting the purchase quantity to 8 shirts per event. If you want more, convince a friend to sign up and have them buy some.

How about shipping?

Shipping is $5 an order (meaning if you get one shirt or four shirts, you pay $5) unless you’re a member. For members, shipping is free (here, as well as at our other stores like Meh, Casemates, and MorningSave.

How much are the designs?

On the Mediocritee main page, you’ll see buy buttons that show the cost. We add a buck or two for the larger sizes (since the blanks cost us more). The second shirt you get is half-off, to trick you into buying two shirts when you really only wanted one. Er, did we say that out loud? A third shirt will be the full price, and then a fourth one would be half price, again. BOGOHO (Buy One, Get One Half-Off) was the best acronym we could come up with, but we doubt that’s going to take the world by storm.

Sometimes we might sell other things like hoodies, tote bags, mouse pads, fanny packs, what-have-you. The pricing on those will vary, but it’ll use the same formula: the more expensive thing will be the full price, and the next most expensive thing will be half its price.

Why do the larger sizes cost more? Why don’t you have even larger/smaller/kids' sizes?

Until we start making our own shirts, we’re working with wholesalers. They charge more (and sometimes a lot more) for larger sizes, so we need to pass that on.

We’re currently offering pretty much all the adult sizes our current shirts have. We’re sometimes limited if their inventory is limited, so it may vary per design and color. The more we sell, the easier it is to start bulking up our own inventory, adding more sizes and variety, so your best bet is probably to just buy everything we sell. Or at least that’s our best bet.

What kind of shirts are you using?

We’re not locked into any specific shirt but right now we’re using Next Level shirts. You can find the sizing over here. They’re 100% combed ring-spun cotton (heather gray are 90/10 Cotton/Polyester), with side seams for a tailored fit. We recommend washing on cold, inside out, and drying on a low heat (or hang to dry). Like all cotton shirts, they’ll shrink a little, or a lot if you ignore us and wash them in hot water or dry them in high heat.

In general the sizes run a little smaller than ‘mainstream’ tees and about the same as American Apparel or other, uh, fashion shirt sizes, so if you’re unsure, go up a size (or two for women’s sizes).

When will I get the shirts I ordered?

We start printing after the event ends, and will generally ship things out within a couple days. You’ll likely get the shirt within a week or two from that. There’s an estimated delivery date at the top of our forum topics for each shirt as well as in your orders page.

Can I pay for expedited shipping?

Not right now. We’re trying to keep this simple, so we’ve just got the one shipping option.

Can I buy a shirt from a previous week?

Right now, nope. We’ve currently got no back catalog, and we’ve got no plans to build one. Once the week is gone, there’s a good chance that design won’t be back. Buy extras if you really like it.

Where do the designs come from?

Amazing artists! Over the years made friends with quite a few artists from around the web. We’d love to make friends with more. Write us if you have designs, and we can share all the artist details.

What is Mediocritee?

Two screen printed designs. One artist. Every week.

Every Monday, at 11am ET, one artist features two of their designs on Mediocritee. Buy both designs and get our best deal!

Orders

What's my order number?

We do this a little differently. Your order number is three random words instead of a number. You’ll find it in your order confirmation email (or on your orders page).

How do I cancel my order?

You can cancel an order for one hour after it was placed by visiting your orders, clicking “Cancel” and confirming by clicking the “yes” button. After one hour has passed, it is probably too late to cancel, but you can use the support form to make a cancellation request.

How do I change my order?

We cannot make changes to an order once it’s been placed. You’ll need to cancel the order and re-order with the corrected information or item.

Customer Support

What’s your phone number?

We don’t currently offer phone support. We do have a team of customer support agents ready to answer you. Please fill out our support form with any questions or concerns and we’ll help you out.

Membership

How can I get Free Shipping?

Our $4.99/month membership includes unlimited free shipping. You may join at our membership page, or during your next purchase. You may cancel your membership at any time from the same page (visit Membership from the menu at the top of our site).

Shipping

How will my order ship?

We select the most cost efficient shipping method for every deal, whether that’s US Postal Service, UPS, or FedEx. If you’d like your order sooner, eligible deals have enhanced shipping options.

When will I get my order?

You can see the estimated delivery date on your orders page, or in the confirmation email you received after ordering. Your order will generally arrive in 2 to 3 weeks.

How can I track delivery of my order?

You’ll get an email when your order has shipped and you can find a tracking link on your orders page.

What do I do if I think my order is lost?

If it’s past the Estimated Delivery Date range on your orders page and you don’t have your item, please reach out to our customer support team via the support page.

Do you ship internationally?

Sorry, we don’t currently offer international shipping.

How do I ship to a different address?

If you’d like to ship to an address that is different from your billing address; enter the shipping address first, then uncheck the box that says “billing and shipping are the same” and enter your billing address.

Do you ship to Alaska, Hawaii, Puerto Rico, Guam, AFO/APO?

While most items ship to AK & HI, we do not ship to Puerto Rico, Guam, AFO/APO addresses.

Accounts

Do I need to sign up for an account?

If you want a place an order you need to sign up for an account.

It’s quick and easy. You only need to give us a username, password, and an email address.

Once you sign up you’ll never miss our good deals. We’ll send you email to let you know when new deals launch, to share promotions and coupons, or periodically update you with a newsletter. You can manage your email settings from the Email Subscriptions page.

Can I sign in with Facebook?

Yes, if you’d rather sign in with Facebook instead of creating another username and password you can click the blue “Sign in with Facebook” button on the sign in page.

Note: signing in with Facebook does not connect us to your Facebook page.

I forgot my password, how can I sign in?

Give us your email address or username on the forgot password page and we’ll send you an email with instructions for resetting your password.

If you signed up via Facebook, you can use the blue “Sign in with Facebook” button on the sign in page instead of entering your password.

How can I change my username, password, or email address?

You can change your username, password, or email address from the Your Info page.

How can I change my default payment settings?

Your default payment settings (shipping address, credit card, and billing address) are shown on your Account page.

You can change your default payment settings (shipping address, credit card, and billing address) from the Payment Settings page.

Is my credit card data secure?

Our payment processor, Stripe, has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.

You can read more about Security at Stripe.

Email

What emails are you going to send me?

We’ll send you email at various times, including when:

  • you place an order
  • your order has shipped
  • your order was delivered
  • our team responds to your support ticket

We can also send you email to let you know when new deals launch, to share promotions and coupons, or periodically update you with a newsletter. You can manage your email settings from the Email Subscriptions page.

How can I change my email address?

To make sure you don’t miss emails about your orders, new deal launches, or promotions and coupons you can change your email address from the Your Info page.

I can't find an email reply to my Customer Support ticket. What should I do?

If you missed an email reply to your Customer Support ticket you can always review your Support Tickets page. There you will find a full history of your Customer Support interactions.

Forum

How do I format my post?

Formatting helps add detail and clarity to your posts. The Mediocritee forums use a variant of Markdown (a plain text format based on conventions for indicating formatting) to format your posts. Our variant, called Mehdown, is an open-source project that adds several features to Markdown including automatic URL detection, automatic image detection, emoji support, and embeds for several popular sites (Twitter, YouTube, etc). Mehdown also supports most BBCode formatting syntax as well.

To format your post you can simply write it using Markdown’s easy-to-read and easy-to-write plain text format or you can use the formatting features of our Markdown editor on your desktop browser.

What are slash commands?

In Mehdown, lines that start with a slash / are commands and will behave differently from regular text. Slash commands act as shortcuts for specific actions.

You can use slash commands to post random images or videos based on keywords. You can use slash commands to roll dice or flip coins in your post. You can even use slash commands to buy things directly from the forum on meh.com. The complete list of slash commands can be found at: https://meh.com/forum/topics/mehdown-slash-commands.

If you have ideas for a new slash command let us know or code it yourself and submit a pull request on GitHub: https://github.com/mediocre/mehdown

Can I change my username in the forum?

Yes. You can change your username from the Your Info page.

What do the icons next to usernames mean?

Some users in the forum have a special icon that appears next to their username and on their user profile page. These forum badges indicate their role in the forum.

Badge Name Description
Breakfast Octopus Reserved for the Breakfast Octopus
Staff Indicates the user is a Mercatalyst employee
Artist This user is the artist of this week’s featured shirts
Former Artist This user was an artist of a previously featured shirt
Moderator Indicates the user is a moderator of the forums
VMP This user is currently a member of our VMP membership plan
Membership This user is currently a member of our membership plan

How do I change my forum settings?

You can change the look and feel of the forums, including:

  • which posts are displayed
  • whether or not you’d like to be emailed when someone mentions your username
  • if you’d like a dark or light theme
  • how you’d like to use user profiles

These settings are available on the Forum Settings page.

What are user profiles?

User profiles are pages that show a specific user’s forum activity, including:

  • topics created
  • comments added
  • likes given

You can view your user profile. In order to view other user profiles you must allow your user profile to be viewed. You can control this setting from the Forum Settings page.

What are whispers?

If you’d like to send another user a private message you can send them a “whisper”. Whispers work just like public replies except only the usernames you specify can view a whisper.

You can learn more about whispers here: https://casemates.com/forum/topics/introducing-whispers-1